FREQUENTLY ASKED QUESTIONS - 

 

Do you use Natural gemstone?


Its our promise to our customers being loose Gemstone dealer and manufacturer for all our lives that All the Main Gemstones used in the jewelry are 100% Natural And Ethically sourced.

 

 

 

HOW DO I TRACK MY ORDER – 

 

As soon as we ship your order you will receive an email with tracking information and a link to track your package.

 

In case you face any issue while tracking your order please feel free to contact us at –

Info@gemalion.com

 

 

 

 

DO YOU CUSTOMIZE JEWELRY? 

 

Yes we do! If you have any idea that you would want to convert into jewelry let us know we will be glad to see if we can be of any help.

 

 

 

 

What Metal do you use in your Jewelry? 

Our jewelry is made from a range of precious metals, including the following:

925 Sterling Silver, 14k Solid Rose Gold and 14k Gold Filled which is 925 Sterling Silver plated with a thick layer of 14k Rose and Yellow Gold (this coating is 50% thicker than traditional gold-plated pieces, keeping it beautiful for longer than usual). There is no nickel present in our jewelry.

 

 

 

Can I swim/shower with my jewellery on?
No, we suggest always taking off your jewels before swimming/showering. This will ensure that your plating lasts for as long as possible and your jewels will stay clean and sparkly. Crystals, in particular, will dull if exposed to chlorine/salt water.



Can I exercise with my Jewellery on?
No, we suggest always taking your jewellery off before exercising as your sweat can damage the plating of your piece. Additionally, while strong, our jewellery is still fine and delicate and will break if pulled during vigorous activities.




How do I clean my Jewelry?

To maintain the brilliant shine of your sterling silver jewelry and to keep it as new for a longer duration, avoid any contact with water. While pure water does not damage 925 sterling silver, most water we encounter is not purified. To keep that enviable shine intact, store your silver in an airtight bag with an anti-tarnish strip. Silver is durable, but can be scratched if care is not taken. To polish it without scratching, use either a special jewelry or microfiber cloth.

 

 - For your Gold filled jewelry we suggest to keep them away from chlorine, bleach, and sweat. To clean, use a soft dry microfiber cloth to gently buff it. Do not use chemical cleaners, as it is likely to strip the jewelry of its gold finish.

 

 

Can you make this piece longer/shorter (i.e. can any adjustments be made to the designs)?

 

We Definitely accept customized order feel free to contact US for Any Query, We will be glad to help.

 

 

 

Can I purchase your jewelry online?


Yes, We do ship worldwide so make your purchase with confidence.