We gladly accept Returns and Exchanges
Ship items back within: 14 days of delivery ( We will guide you with the process).
If you received your Gemalion.com order and aren't totally in love with it, You are welcomed to return it within 14 days of the ship date for a full refund (less shipping and handling fee if applicable), To the original method of payment. The merchandise must be unworn with original packaging invoice included. We'll send you an email as soon as your return has been received and processed.
There are certain situations where only partial refunds are granted: (if applicable)
* Obvious signs of use.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned after more 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
The refund may take longer to post depending on the card issuing bank. However, If it takes any longer than 10 days please let us know by contacting us through email@example.com and we will escalate that with the bank/payment gateway.
Please Note: All order has to be returned by the buyer and we will not be responsible for the package lost in the mail, So we suggest you keep the tracking number with you as well as share it with us after shipping the item to us.
Size Exchange - If you ordered a wrong size we can resize it for you however the customer will be charged INR 400 ( USD $6) Extra for shipping and handling. Please be advised that gold and rose gold plated rings can not be resized due to the process it requires to resize them.
Offer Sale and/or discounted items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded , returned or exchanged.
Please Note, we offer 14-days return/refunds for the items purchased at full price only.
Unfortunately, offer sale items or any items purchased at a discounted price using an offer / discount code cannot be exchanged , replaced and/or returned.
COD orders can only be exchanged and can not be refunded.
You can always contact us for any return question at firstname.lastname@example.org.
Please address all returns to :
746-A Sai Kripa Apt
Ashok Chawk Adarsh Nagar
Jaipur 302004 Rajasthan INDIA.
We may not accept cancellations once we start working on your order
But please contact us if you have any problems with your order, We would be more than happy to help.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Conditions of returns for International orders
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
GOT A QUESTION THAT WASNT ANSWERED ABOVE –
FEEL FREE TO CONTACT US AT -
Email - Info@gemalion.com